Privacy Policy

Information We Collect

How We Use Information

We may use the information we collect to:

• Respond to questions and service inquiries
• Evaluate prospective projects
• Schedule consultations and appointments
• Send appointment confirmations, updates, and reminders
• Provide interior design and related services
• Prepare estimates, proposals, and client communications
• Maintain records of inquiries and client relationships
• Send newsletters, company updates, and other marketing communications when permitted
• Personalize and improve the website
• Understand how visitors find and use the website
• Measure the performance of advertising campaigns
• Create advertising audiences and deliver more relevant advertising
• Detect, investigate, and prevent fraud, misuse, security incidents, and technical problems
• Enforce our agreements and protect our rights
• Comply with legal, regulatory, tax, accounting, and reporting obligations
• Carry out other purposes disclosed when information is collected

Forms and Jotform

We use Jotform to provide certain forms on our website. When you submit one of these forms, the information entered into the form is transmitted to and stored through Jotform on our behalf.

The information collected through a form depends on the questions presented in that form. It may include your contact information, project details, property information, preferences, photos, files, and any other information you choose to provide.

Jotform processes form information according to its own privacy, security, and service terms. You should not submit Social Security numbers, financial account credentials, medical information, or other highly sensitive information through a general website inquiry form unless we expressly request it through an appropriate secure process.

Analytics and Advertising Technologies

We use third-party analytics and advertising services to understand website traffic, measure advertising performance, and reach people who may be interested in our services.

These services include:

• Google Analytics and Google advertising services
• Meta advertising tools, including the Meta Pixel
• Nextdoor advertising tools, including the Nextdoor Pixel

These companies may use cookies, pixels, tags, device identifiers, and similar technologies to collect information about your activity on our website. Depending on the service and your settings, they may combine that information with information collected from other websites, applications, devices, or accounts.

The information may be used to:

• Measure website visits and conversions
• Determine whether an advertisement led to an inquiry or other action
• Analyze website and advertising performance
• Limit how often an advertisement is shown
• Build or refine advertising audiences
• Display advertisements that may be more relevant to your interests

The collection and use of information by these companies are also governed by their respective privacy policies and account settings.

Cookies and Similar Technologies

Cookies are small files stored on your browser or device. Pixels and tags are small pieces of code that can record when a page is viewed or an action is completed.

We and our service providers may use these technologies for:

• Essential website operation
• Security and fraud prevention
• Remembering settings and preferences
• Website analytics
• Advertising measurement
• Audience creation and targeted advertising

You can usually configure your browser to reject or delete cookies. Blocking cookies may affect certain website features. You may also be able to manage advertising preferences through the privacy and advertising settings offered by Google, Meta, Nextdoor, and your device or browser provider.

When a cookie or privacy preference control is made available on our website, you may use that control to manage the categories of optional technologies used on your device.

Communications, Appointment Reminders, and Mailing Lists

We may use the contact information you provide to respond to your inquiry and communicate with you about consultations, appointments, projects, services, and other matters related to your request.

If you provide a mobile telephone number, we may send appointment confirmations, scheduling messages, reminders, and other service-related communications by text message. Message and data rates may apply. You may request that text messages stop by replying “STOP” when that option is available or by contacting us.

If you join our mailing list or otherwise agree to receive marketing emails, we may send newsletters, service information, project updates, promotions, and other company communications. You may unsubscribe from marketing emails by using the unsubscribe link included in the message.

Opting out of marketing communications will not prevent us from sending communications that are necessary to respond to your inquiry, manage an appointment, provide requested services, or administer an existing client relationship.

How We Disclose Information

We may disclose information to the following categories of recipients:

Sale, Sharing, and Targeted Advertising

We do not sell personal information in exchange for money.

We use Google, Meta, and Nextdoor advertising technologies. These services may receive online identifiers, device information, and information about activity on our website for advertising measurement, audience creation, and targeted advertising.

Certain state privacy laws may define some of these advertising disclosures as a “sale,” “sharing,” or use for “targeted advertising,” even when no money is exchanged for the information.

To the extent applicable law gives you the right to opt out of these practices, you may use any privacy-choice control made available on our website or contact us using the information at the end of this policy. You may also adjust the privacy settings provided by your browser, device, Google, Meta, or Nextdoor.

Do Not Track and Browser Privacy Signals

Some browsers offer a “Do Not Track” setting. Because there is not a universally accepted standard for interpreting traditional Do Not Track signals, our website does not currently respond to them.

Third-party analytics and advertising providers may continue collecting information as described in their own policies, even when a Do Not Track setting is enabled.

Where applicable law requires us to recognize a browser-based universal opt-out preference signal, we will process that signal as required by law.

Data Retention

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy. The retention period may depend on:

• The nature of the information
• Whether you become a client
• The length of a project or business relationship
• The need to respond to inquiries or maintain service records
• Warranty, accounting, tax, insurance, and legal requirements
• Fraud prevention and security needs
• Applicable limitation periods
• Our legitimate business and recordkeeping needs

We may retain certain information after a request for deletion when retention is required or permitted by law.

Data Security

We use reasonable administrative, technical, and physical measures intended to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

No website, storage system, or method of electronic transmission is completely secure. We cannot guarantee the absolute security of information transmitted to or stored by us or our service providers.

Your Privacy Choices and Rights

You may contact us to:

• Ask what personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of information
• Withdraw from marketing communications
• Ask questions about how your information is used or disclosed

Depending on where you live and whether a particular privacy law applies to 27 Diamonds, you may have additional rights concerning access, correction, deletion, portability, restriction, or opting out of certain uses or disclosures.

We may need to verify your identity before completing a privacy request. We may deny or limit a request when permitted by law, including when information must be retained for legal, security, contractual, or recordkeeping purposes.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

Information About Children

Our website is intended for adults seeking interior design and related services. It is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the website.

If you believe that a child has provided personal information to us, please contact us so that we can review and address the matter.

Third-Party Websites and Services

Our website may contain links to websites, social media platforms, financing providers, vendors, or services operated by other companies.

We do not control the privacy or security practices of those third parties. Information you provide directly to another company is governed by that company’s privacy policy and terms.

Changes to This Privacy Policy

We may update this Privacy Policy as our website, services, technology, or legal obligations change.

When we make changes, we will post the revised policy on this page and update the “Last Updated” date. If a change materially affects how we use previously collected personal information, we may provide additional notice when appropriate or required by law.

Contact Us

For questions or requests concerning this Privacy Policy or our privacy practices, contact:

Email: [email protected]
Telephone: (714) 901-9100